Refund Policy
- General
Welcome to the Arab Trainers Union’s Skills Hub Portal ("Platform"). This Refund Policy outlines the terms and conditions governing refunds for services provided through the Platform. By using the Platform, you agree to comply with this policy.
- Service Fees
The Platform facilitates transactions between job seekers, employers, and businesses. Service fees may apply for various services offered on the Platform, such as job postings, premium features, and other related services.
- Refund Eligibility
Refund eligibility varies based on the type of service and the circumstances. Generally, refunds may be considered in the following situations:
- Failed Transactions: If a transaction was charged but not completed due to technical errors or system failures.
- Cancellation by User: If a user cancels a service within a specified period outlined for each service.
- Service Not Provided: If the service paid for was not provided as promised.
- Refund Process
- If you believe you are eligible for a refund, please follow these steps:
- Raise a dispute ticket.
- Contact our Customer Support within 5 days of the issue.
- Provide necessary details, including transaction information, date of purchase, and reasons for the refund request.
- Our team will review your request and, if eligible, process the refund within 30 days.
- Non-Refundable Situations
Refunds will not be provided in the following situations:
- If the service was provided as described and met the expected standards.
- If the user violates our Terms and Conditions or engages in fraudulent activities.
- If the user has received and utilized the benefits of a premium service.
- If the user does not adhere to the cancellation policies for a particular service.
- Disputes
If there is a dispute regarding a refund, we encourage users to reach out to our Customer Support for resolution. If an agreement cannot be reached, users may refer to our Dispute Resolution policy.
- Changes to Refund Policy
We reserve the right to modify or update this Refund Policy at any time. Any changes will be posted on this page.
- Contact Us
If you have questions or concerns regarding this Refund Policy, please contact us at skills@skillshub.live
Terms and Conditions
- Acceptance of Terms
Welcome to the Arab Trainers Union’s Skills Hub Portal (“Platform”). By accessing or using the Platform, you agree to comply with and be bound by these Terms and Conditions (“Terms”). If you do not agree with these Terms, please do not use the Platform.
- Use of Platform
The Platform is intended for individuals seeking job opportunities and employers looking to hire talent. You agree to use the Platform for lawful purposes and in accordance with these Terms.
- User Accounts
To access certain features of the Platform, you may need to create a user account. You are responsible for maintaining the confidentiality of your account credentials and for any activities that occur under your account.
- Content
Users may post content such as job listings, resumes, and reviews. You are solely responsible for the content you post, and you grant Skills Hub a non-exclusive, worldwide, royalty-free license to use, display, and distribute your content on the Platform.
- Privacy
Our Privacy Policy outlines how we protect your personal information. By using the Platform, you consent to our Privacy Policy.
- Intellectual Property
The Platform and its content are protected by copyright, trademark, and other intellectual property laws. You may not reproduce, modify, distribute, or create derivative works based on the Platform without our explicit permission.
- Prohibited Conduct
You agree not to engage in activities such as:
- Violating any applicable laws or regulations.
- Impersonating others or providing false information.
- Interfering with the operation of the Platform.
- Sending unsolicited communications (“spam”)
- Uploading malicious software or harmful code.
- Termination
We may suspend or terminate your access to the Platform if you violate these Terms or engage in inappropriate behavior.
- Disclaimers
The Platform is provided “as is” without warranties of any kind. We do not guarantee the accuracy, reliability, or completeness of content posted on the Platform.
- Limitation of Liability
We shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of the Platform.
- Changes to Terms
We reserve the right to modify or update these Terms at any time. Your continued use of the Platform after changes are made constitutes acceptance of the updated Terms.
- Governing Law
These Terms are governed by the laws of [jurisdiction of Kingdom of Jordan]. Any disputes can be settled arising from these Terms will be subject to Arab Trainers Union or the jurisdiction of the courts in [Jordan].
- Contact Us
If you have questions or concerns regarding these Terms, please contact us at skills@skillshub.live.
Privacy Policy
Effective Date: 27/08/2023
- Introduction
Welcome to the Arab Trainers Union “Skills Hub Portal” (“Platform”) . At Skills Hub, we are committed to safeguarding your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we protect the information you provide when using our Platform.
- Information We Protect
We do not collect personal information from you, we protect your information to your name, email address, contact details, professional background. We may collect non-personal information such as usage data, device information, and cookies.
- How We Use Your Information
We use the collected information for various purposes, including:
- Providing and improving our services.
- Connecting job seekers and employers.
- Personalizing your experience.
- Processing transactions and payments.
- Sending important communications and updates.
- Analyzing usage patterns and trends.
- Complying with legal obligations.
- Sharing Your Information
We may share your information with third parties, including:
- Employers seeking candidates.
- Service providers assisting with our operations.
- Business partners for joint services.
- Legal authorities when required by law.
- Your Choices
You can manage your information by accessing your account settings. You have the right to opt-out of marketing communications and can adjust your cookie preferences.
- Data Security
We implement industry-standard security measures to protect your information from unauthorized access, disclosure, alteration, or destruction.
- No Links with Third-Party
Our Platform do not contain links to third-party websites.
- Children’s Privacy
Our Platform is not intended for individuals under the age of [18years]. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us.
- Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the “Effective Date” at the top will be updated.
- Contact Us
If you have any questions, concerns, or requests regarding your privacy and our practices, please contact us at [skills@skillshub.live / whatapp : 00962796846000].
By using the Skills Hub Platform, you agree to the terms outlined in this Privacy Policy.
English 
العربية